Privacy Policy

We use the information we collect to:

• Provide Services: Operate the platform, process your arguments, and deliver AI-powered features
• Personalize Experience: Customize content, recommendations, and learning paths based on your preferences
• Improve Platform: Analyze usage patterns to enhance features and user experience
• Communicate: Send service updates, security alerts, and (with consent) marketing communications
• Safety & Security: Detect and prevent fraud, abuse, and violations of our Terms
• Legal Compliance: Fulfill legal obligations and respond to lawful requests
• Research: Conduct anonymized research to improve AI and learning methodologies

We do NOT sell your personal information.

We may share information in the following circumstances:

• With Your Consent: When you explicitly authorize sharing
• Service Providers: Third-party vendors who assist in platform operations (hosting, payments, analytics) under strict confidentiality agreements
• Community Features: Public content you choose to share (arguments, comments, profile information you make public)
• Organizations: If you join an organization through SYMCUE, administrators may see your activity within that organization
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protections)

We implement industry-standard security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Access Controls: Role-based access and authentication requirements
• Secure Infrastructure: Hosted on secure cloud infrastructure with regular security audits
• Payment Security: Payment processing handled by PCI-compliant provider (Stripe)
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities

While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information through your profile settings
• Deletion: Request deletion of your account and personal data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, visit your Settings page or contact us at privacy@symcue.com.

We retain your data for as long as necessary to provide services and fulfill legal obligations:

• Active Accounts: Data retained while your account is active
• After Deletion: Most data deleted within 30 days of account deletion request
• Legal Requirements: Some data may be retained longer for legal, tax, or audit purposes
• Anonymized Data: Anonymized analytics data may be retained indefinitely

SYMCUE is based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US or other countries where our service providers operate.

We implement appropriate safeguards for international transfers, including standard contractual clauses where required by law.

SYMCUE is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.

For educational institutions using SYMCUE with students aged 13-17, additional parental consent and FERPA/COPPA compliance measures apply.

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@symcue.com or through your account settings.

For privacy-related questions or to exercise your rights, contact us:

We will respond to your request within 30 days.

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy with a new "Last Updated" date
• Sending an email notification for material changes
• Displaying a notice within the platform

Your continued use of SYMCUE after changes constitutes acceptance of the updated policy.